🔧 14.0 Open Finance Support

If you need help with the Open Finance initiative, this page will guide you to the right place.

🔎 Self-service help: Open Finance Knowledge Base

For most questions and issues, please start with our self-service portal:

👉 Go to the Open Finance Knowledge Base

In the Knowledge Base, you can:

• Browse our Frequently Asked Questions

• Follow troubleshooting steps for common errors

• Read about known issues, updates, and workarounds

• Learn more about using Open Finance services

🧭 When should I use the Knowledge Base?

Use the Knowledge Base if you:

• Are seeing an error and want to fix it yourself, if possible

• Want to understand how a feature or process works

• Need step-by-step guidance

If you cannot find what you need in the Knowledge Base, follow the escalation options provided, read more on it in the articles at the Open Finance Knowledge Base.

🔐 Access note

The Open Finance Knowledge Base is intended for authorised participants.
If you believe you should have access but cannot open the page:

• Confirm you are logged in with the correct organisation account

• If access is still denied, contact your organisation’s Open Finance coordinator or your usual PayNet contact to request access.